Online Learning Help Desk

Support Center

eCollege Support

  • How to log in to eCollege

    LOG IN WITH RUTGERS NETID As a student at Rutgers University you are provided a NETID. This is not to be con...

    Jul 14, 2016 01:40PM EDT
  • Receiving an Error Message

    Click on the Error Message you are receiving Error 105: Unknown Login ID Server Error in ‘...

    Sep 09, 2016 12:41PM EDT
  • Courses not showing up in eCollege

    There are several different reasons to why you might not see your course currently listed inside eCollege. ...

    Jan 17, 2017 12:40PM EST
  • How to view email in eCollege

    The emails sent from inside your eCollege course are delivered to your Rutgers Email address by default. You m...

    Jul 14, 2016 02:12PM EDT
  • Viewing your Grades

    ASSIGNMENTS AND COURSE GRADES In each course you will see the Gradebook tool located on the top menu. This p...

    Jun 09, 2016 12:03PM EDT
  • VoiceThread Share Settings (eCollege)

    If you can see your VoiceThread but others cannot, you may need to adjust your share settings to include the e...

    Jun 17, 2016 03:49PM EDT
  • Setting up Notifications

    Configurable text (SMS) and email notifications are available for: Announcements, Threads, Grades Posting, and...

    Jun 27, 2016 04:37PM EDT
  • Changing email address inside eCollege

    To update the email associated with your eCollege account, please log in and go to My Profile. It is preferred...

    Jan 19, 2017 01:52PM EST
  • Alternate Login to eCollege for Net ID Accounts

    While you are traditionally able to log in to eCollege using your Net ID, there may be instances where you may...

    Oct 22, 2016 04:02PM EDT
  • Using a Smartphone or Tablet

    There are two ways to access your eCollege course via your Smartphone or Tablet. WEB VERSION Using your dev...

    Aug 01, 2016 06:01PM EDT

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